Quality of Service

Every member of our staff understands your need for effective service in a timely manner.  Quality service with reliable communication is the key to our success. With each and every case/assignment, you will be kept updated as to our progress every step of the way. Whether we are serving documents, performing a background check or an in-depth investigation our agents treat every case with the utmost importance and attention to detail.

Our Values

Integrity - We conduct business honorably, providing our team members and clients with reliable and timely information.

Respect- Whether we are working with one of our team members, communicating with a client or in the field working an assignment, we consider the perspective and feeling of others in our actions and decisions

Communication - We place the highest value on open and effective communication. Team members and clients alike are provided with an environment which offers the most current updates and communication on active cases.

Innovation- We welcome difficult cases. Our team members thrive on the cases that leave many others frustrated.

Core Competencies

• We go the extra mile.
• Additional attempts above the industry standard of 3 attempts at the same address – no extra charge.
• Preliminary checks prior to 1^st attempt make us more successful.
• Field work such as interviewing neighbors to obtain information.
• North Carolina Private Investigator license enables us to skip trace as necessary.

• Pick up and delivery at no charge for local clients.
• Clients are notified immediately if there is an issue and to report service status.
• Affidavit is returned within 24 hours of service - guaranteed.

• You can trust us to work each and every assignment with the utmost diligence and fastest turnaround time possible.